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Can I order by check?
Yes. Please print the order details from the Check Out page after you fill in your address information. The total amount would be calculated including shipping and tax, if any.
You can mail it to us along with your address,
phone number, and a check.
Will my warranty be voided if I refill my cartridges?
No, refilling consists of refilling
your inkjet cartridges and no tampering with the actual printer.
Therefore refilling your cartridges will not void your warranty.
How should I handle my cartridge?
Never touch the electronic print
head with any abrasive material. Use care when setting your
cartridges down and do not place the print head in contact
with any surface besides the printer.
What about ink quality?
Ink quality is the most important
part of refilling. The print head on your cartridge may get
clogged or destroyed by the inks that can not match the OEM's
specifications. InkTec / Universal inks are formulated and tested under
strict laboratory conditions to ensure the highest output
quality at all times as compared with other OEM products.
How can I get dried ink out of my print head so I can print
again?
Place the clogged cartridge in about
1/4 - 1/2 inch of warm water for a few minutes. When ink starts
to slowly leak out take the cartridge out of the water and
dry it using a soft cloth to "Q-tip." Then place
it back in your printer and run the print head cleaning utility
that comes with your printer software. You may have to run
this 2-4 times before printing quality is reestablished. If
your print head is destroyed, as can happen, you will have
to buy a cartridges and refill that cartridge before it is
fully empty.
What do you mean by priming the cartridge?
Priming the cartridge is another process that allows the print head to open up for the ink to come through.
What you do is get a damp paper towel, press and hold on the print head (copper strip facing down) for around 20-30 seconds. This will bring the ink to the surface of the print head.
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